↝GHOST / CONVERSIONBUYER FRICTION ROOM
06 / THE BUYER DECISION / INVESTIGATE DON'T GUESS

WHERE DID
THE CONFIDENCE GO?

Find the questions, doubts or broken steps that may stop people buying. Record what you've actually seen, plan one sensible fix, and leave with a report you can act on.

01 / YOUR INVESTIGATION

Which buyer journey do you want to improve?

Use a real offer. The example shows how this works, but it is fictional.

02 / FRICTION FILE

Add one sticking point

ONE QUESTION AT A TIME

Think of something a buyer actually asked, a problem you noticed, or a suspicion you want to test.

QUICK FIELD GUIDE

What am I actually doing?

Think of a buyer who nearly said yes. What question or obstacle might have stopped them?

See a simple example

Problem: Customers ask whether a service covers their postcode. Evidence: Three enquiries actually asked. Possible fix: Publish a clear service-area list. Check: Watch for the same question in future enquiries.

What does the priority label mean?

It's a transparent organising hint based on the impact, effort and evidence level that you enter. It is not a conversion rate, predicted uplift or independent market measurement. Hypotheses are labelled “Check evidence first”.

How do I know if it worked?

Make a single well-defined change, track observations you genuinely have access to, and compare them carefully. With very small samples, a reduction in repeated questions can be useful insight, but not proof of a causal sales increase.

03 / WORKING INVESTIGATION

Your friction files

0 ISSUES
0Issues logged
0Buyer-reported or observed
0Need verification
04 / OWN YOUR INVESTIGATION

A real report, not a predicted score

Preview the exact standalone HTML report you can download. Use a new window to inspect the finished version. No AI calls or analytics connections.